A day in the life

On the day a client complianed about the quality of my interview with her and asked for her money back I got this email:

“I just wanted to say thank you for yesterday, it was incredibly helpful and I have lots of ideas for potential areas to explore.
I really appreciate the time and skill you brought to yesterday’s meeting and am very grateful for it”

Which all goes to show something. What I take from this is that it is possible to do bad interviews and still be an effective adviser. With the complaining client my own deficiencies in skill and preformance were presumably a factor. But my hunch is that a bigger factor was the ‘contract’ – the purpose of the interview the client desired and the one the Adviser delivered. If these are 2 different things then the failure of communication is the responsibility of the adviser.

In college the client just gpes away and grumbles. In consultancy, they might just ask for their money back.